Your purchases are shipped to you directly from the artist and there is free shipping for all UK Mainland deliveries.
Please allow 7-10 working days for delivery.
At this time it is not possible to calculate shipping for orders outside of the UK Mainland using our web store so. For orders outside of UK mainland please contact us to quote delivery charges.
Most deliveries will be registered and some will require a signature upon delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them within 48 hours you may incur a re-delivery charge.
RETURNS & BREAKAGES
If you would like to return an item for refund or exchange please contact the Shop of Art and explain your situation on our contact page. We will contact the artist and advise them of the situation. When advised, you will then post the undamaged item in the original packaging, back to the artist within 30 days of receipt of the item. Do not send the item to Shop of Art
If a breakage should occur, please do not throw the item away. Keep it in its packaging and inform us of the problem within 7 days of receiving the goods otherwise we cannot be held responsible for damage incurred. Take a photo of the goods and return the photo and description of damage, and date of arrival to email@example.com
In addition to this, photographs are a great help to us, so remember to please keep the faulty goods until we have resolved the issue.
FOR ALL CUSTOMERS
If customers wish to change an order once placed, email us immediately on firstname.lastname@example.org or and we will endeavor to help, but please be aware that order confirmations are sent directly to our artists for dispatch and outside working hours and during holiday this might not be possible to control.
Also be aware that Shop of Art is based in the UK and therefore time differences might occur.
DUTIES & TAXES
Orders shipped to destinations outside the UK and in the EU after 31st December 2020 may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Shop of Art. If you are sending a gift, the recipient may be responsible for these amounts so you may want to consult your local customs office for more details about duties and taxes.
Shop of Art or the individual artists represented by the Shop of Art is not liable for these additional taxes or duties.
We will endeavour to despatch products as promptly as possible. The maximum period of delivery would be within 14 working days, unless specifically agreed with you, the customer. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 48 hours (Monday to Friday).
Please note that our couriers deliver during the working day so if you are not at home please supply us with a daytime address for deliveries.
Should you have a complaint of any nature, no matter how big or small, then please do not hesitate to contact us as soon as possible on the details below. All communications will remain totally confidential and will be dealt with promptly (usually within 48 hours Monday to Fridays) and fairly. We will then endeavour to keep you completely informed with the progress.